Certificates

SUSTAINABILITY POLICY

• Building the resilience of the poor and those in vulnerable situations, providing social assistance to those affected by climate-related extreme events and other economic, social, and environmental shocks and disasters, ensuring equal opportunities for employment, and reducing their vulnerabilities.

• Providing employment and internship opportunities for our employees from different cities in our country to many countries around the world with a strong corporate culture.

• To ensure our expert consultancy teams, we carry out food hygiene controls throughout the process, from procurement to the table, and work to reduce waste.

• We prefer plants that help protect ecosystems, strengthen the capacity to adapt to climate change, extreme weather, drought, floods, and other disasters, and progressively improve land and soil quality, and we prioritize afforestation.

• We protect our endemic, local, and endangered flora and fauna, and carry out their care and supervision for healthy development in their habitats.

• We ensure reliability by prioritizing occupational safety and quality throughout our services.

• We organize training sessions by professional experts to ensure the motivation and mental well-being of our employees.

• We provide emergency health support for our guests and employees with our health unit, which has a set of basic medical equipment that is accessible and obtainable on a sustainable basis.

• In addition to ensuring the health and safety of our most important stakeholders, our employees, we support their access to quality vocational and technical training processes and invest in their development.

• We ensure women have equal opportunities for leadership with full and effective participation at all levels of management.

• Everyone in our country has freedom of thought and belief, and we do not discriminate against anyone based on language, religion, race, gender, social class, age, or association membership. The protection of human rights is our fundamental rule, and we expect the same sensitivity from our stakeholders.

• We provide safe drinking water for everyone and care about the local community by supporting equitable access.

• For the efficient use of water; we regulate our garden watering hours, improve our equipment in line with technological developments, and perform regular plumbing maintenance.

• Our wastewater is directly routed to the wastewater sewage connection system.

• For clean energy; we select our energy suppliers based on their renewable energy rates.

• We closely monitor technological developments, including hybrid systems, and update our systems.

• We ensure equal pay for equal work for all our male and female employees.

• There are no child laborers at any level of our establishment, and we expect our stakeholders to operate with the same sensitivity.

• In line with our goal to reduce our carbon footprint as required by GHG standards, we monitor our emissions and work towards our target.

• We inform our guests about public transportation methods available in the vicinity.

• We provide information to all our stakeholders for the protection and promotion of our cultural and natural world heritage.

• Historical and archaeological artifacts are not bought, sold, or displayed except where permitted by local/international laws. We approach this matter with sensitivity within our establishment.

• To ensure the sustainable management and efficient use of natural resources and prevent food waste, we produce in line with demand and need.

• To ensure the environmentally sound management of chemicals and all wastes throughout their life cycle and to minimize their harmful effects on human health and the environment, we ensure proper storage and consignment to licensed facilities to prevent their release into the air, water, and soil.

• We organize environmental drills to strengthen resilience and adaptive capacity to climate-related hazards and natural disasters.

• We are aware of our contribution to the local economy, which is why we select our suppliers and raw materials from the local region. For sustainable tourism, we make eco-friendly purchases that generate less energy, water, and waste.

• We do not engage in commercial activities such as hunting, consuming, displaying, or selling related to Wildlife Hunting and Trade. We constantly emphasize our sensitivity regarding this matter in our gift shops and throughout our operations within the establishment.

• To protect terrestrial ecosystems, we promote the endemic plants located in our facilities to raise awareness and carry out their maintenance.

• We use eco-labeled paper products for sustainable forest management.

• Our Security unit works in cooperation with local authorities to reduce all forms of violence everywhere and ensure a safe environment.

• Our children are our future. We prioritize their growth in freedom and safety without being subjected to any exploitation. We organize awareness training for our personnel and work with local authorities and Civil Society Organizations to combat child abuse and exploitation.

• Any behavior, whether verbal, non-verbal, or physical, that is sexually suggestive towards children is a violation of child rights and is condemned and prevented by us.

• We evaluate effective partnership opportunities such as organizations, fairs, etc., for science and technology.

• Through our promotional activities both domestically and internationally, we represent our country and destination and support eco-tourism.

• Promotional materials and marketing communication, including sustainability claims, are accurate and transparent regarding our establishment, products, and services. No promises are made for more than what can be offered.

SUSTAINABILITY ACTIVITIES

What We Do?

We develop alternative solutions to ensure environmental and social protection in our hotel and carry out our activities within the framework of sustainability principles.

We work to prevent water and energy consumption in our hotel and take care to keep our waste to a minimum.

We protect the rights of our employees and attach importance to their personal and professional development.

We carry out social responsibility activities to ensure the health and well-being of society.

We invite you, our valued customers, to become a partner in our activities for a more sustainable world by protecting the environment and pursuing an egalitarian policy without leaving anyone behind.

What You Can Do?

Prefer our green room application. By not receiving a daily cleaning service, you can prevent 0.5 kg of CO2 from being released into the atmosphere.

You can save energy by turning off unused lights and taking advantage of daylight.

Do not ask for sheets and towels to be changed during your stay unless necessary.

Make sure the taps are turned off unless you need them.

Please make sure that the heating/air conditioning and TV are switched off when you leave your room.

Use refillable products such as thermoses and flasks instead of plastic bottles.

Avoid flushing your hygiene products and wet wipes down the toilet.

Unplug unused plugs from their sockets.

Choose local producers to shop.

Reduce waste by eating as much as you can.

Separate your garbage and waste.

Make sure you do not leave any waste after you leave your rooms.

GENERAL CODE OF CONDUCT
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Instruction No.: FR.14
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MOSQUES

In Turkey, non-Muslims are allowed to enter mosques. They should avoid visiting a mosque during prayer times and on Friday, which is the holiest day of the Islamic religion. Shoes must be removed before entering a mosque, and attention must be paid to certain rules regarding clothing. For example, women must cover their heads, shoulders, and legs when visiting a mosque. Men should cover their shoulders and legs and should prefer trousers for the visit.

BUSES AND TRAMS

Buses and trams are public transportation vehicles used to get from one place to another for a fee. A transportation card can be purchased for riding public buses and trams. Public transport vehicles are boarded through the front door and exited through the back door.

FILMING and PHOTOGRAPHY

In general, you can take photos everywhere. If someone does not want to be photographed, this should be respected. Photography and video recording are prohibited at police and military facilities.

MUSEUMS AND OPENING HOURS

Museums across Turkey are generally closed on Mondays. They are generally open from 09:00 to 17:00. Some close for a lunch break between 12:00 and 13:30. Open-air antique archaeological museums can be visited from 09:00 until sunset.

CIRCUSES AND DOLPHIN SHOWS

To prevent animal violations, please do not go to dolphin shows and circuses. No living creature can be taken from its natural habitat and used for entertainment purposes, nor can it be happy about it.

ANTIQUES

The export of all kinds of antiques is prohibited. The enforcement of the ban is strictly controlled. Penalties are severe, including for small glass fragments. Absolute attention should be paid. It is legally forbidden to export antiques, old coins, fossils (including seashells), natural stones, etc. Ignoring this can result in imprisonment and fines.

This penalty applies to all found and, in a broad sense, all cultural objects.

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We would like to thank you for your sensitivity towards historical artifacts
and museums, and remind you that visiting the museums and historical sites in
Istanbul will also contribute to historical and cultural values.

For any emergency outside the hotel, you can call our Hotel or Emergency
Service 112.

RULES OF CONDUCT IN CULTURAL AREAS
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Instruction No.: FR.15
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Istanbul is a city with a rich cultural and natural heritage. Visitors need to pay attention to certain points to protect this heritage and transfer it to future generations.

Rules of Conduct in Cultural Areas

• Be silent in museums and historical buildings and do not disturb other visitors.
• Do not violate the privacy of other visitors while taking photos and videos.
• Do not touch items that are forbidden to touch in museums and historical buildings.
• Do not smoke or eat in museums and historical buildings.
• Do not leave trash in museums and historical buildings.

Rules of Conduct in Natural Areas

• Help protect natural areas.
• Do not harm plants and animals.
• Put your trash in the bins.
• Do not light a fire.
• Be silent and do not disturb other visitors

   

Detailed Explanations of the Rules:

Rules of Conduct in Cultural Areas

Be silent in museums and historical buildings and do not disturb other visitors. There are usually rules in museums and historical buildings to ensure visitors remain silent and prevent them from disturbing others. The purpose of these rules is to help visitors experience their visit in the best possible way.

Do not violate the privacy of other visitors while taking photos and videos. Taking photos and videos is generally allowed in museums and historical buildings, but be careful not to violate the privacy of other visitors. For example, ask for permission when photographing people’s faces.

Do not touch items that are forbidden to touch in museums and historical buildings. Items that are forbidden to touch in museums and historical buildings are usually marked. Touching these items can damage or destroy them.

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Do not smoke or eat in museums and historical buildings. Smoking and eating are generally prohibited in museums and historical buildings. These rules are in place to prevent damage to the artifacts and to avoid disturbing other visitors.

Do not leave trash in museums and historical buildings. Leaving trash in museums and historical buildings can create an unpleasant experience for other visitors and can cause damage to the artifacts. Please throw your trash in the bins.

Rules of Conduct in Natural Areas

Help protect natural areas. Natural areas are important habitats for plants and animals. There are many things you can do to protect these areas. For example, throw your trash in the bins, do not harm plants and animals, and do not light a fire.

Do not harm plants and animals. Plants and animals are an important part of the natural world. Harming these living things can disrupt the natural balance. Be careful not to harm plants and animals.

Put your trash in the bins. Leaving trash in natural areas can cause environmental pollution. Please throw your trash in the bins.

Do not light a fire. Lighting a fire in natural areas can cause a wildfire. For this reason, lighting a fire is generally prohibited.

Be silent and do not disturb other visitors. Natural areas are wonderful places to rest and enjoy nature. Be careful to be quiet so as not to spoil the experience of other visitors.

Adhering to these rules will help protect Istanbul’s cultural and natural heritage.

ENVIRONMENTAL SUSTAINABILITY MANAGEMENT SYSTEM POLICIES
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Instruction No.: SYS.POL.01
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ENVIRONMENTAL POLICY

While serving you in this hotel, where you can have a good time and create beautiful memories with your family, we do not ignore the protection of nature. Our sole purpose is to implement the environmental policy we have adopted—to protect the environment, show respect to other living things as much as we do to ourselves, and defend their right to life—within the framework of current laws and practices, and most importantly, with the support of you, our guests.

The points stated below will be continuously updated according to the requirements and needs of today, in order to fully adhere to environmental sustainability principles and minimize environmental impacts, but the goal will never be deviated from.

• We will minimize the pollution and damage we cause to the environment by keeping the factors that may cause environmental pollution under control.
• We are committed to reducing the energy used in our hotel and utilizing renewable energy sources, focusing on continuous improvement in energy efficiency.
• We strive to use water, energy, and all natural resources sparingly. We share this sensitivity with our employees, guests, and suppliers.
• We measure our performance in environmental management, monitor this data against targets, and strive to improve our performance.
• We aim to train our employees on environmental issues and increase their awareness.
• We aim to minimize waste production and encourage recycling. We review our waste management processes, develop strategies to reduce garbage, and take measures to prevent waste from harming nature.
• We adopt water conservation policies to protect water resources. We optimize water usage, prevent leaks, and implement water-saving technologies.
• We aim to increase environmental awareness by offering eco-friendly options to our guests and employees. We prefer eco-friendly products from our suppliers and promote practices that support sustainability.
• We continue our commitment to protecting the natural areas around our hotel and supporting sustainable tourism. We use natural resources in a sustainable manner without harming local ecosystems.
• We train and raise awareness of our employees on environmental issues. We encourage their participation, work together to achieve environmental goals, and disseminate the culture of environmental sustainability in our hotel.

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One of the most important steps regarding sustainability is ensuring energy efficiency. Firstly, energy consumption should be measured to identify problems and potential savings areas. Low-consumption equipment and systems should be preferred. Long-term improvement should be ensured by utilizing automation management and monitoring resources. Energy savings should be continuously analyzed through maintenance, supervision, and monitoring.

We use our energy efficiently and set goals to reduce our energy consumption to protect our world from potential dangers.

As Triton Hotel, we are aware of the negative consequences brought by the depletion of energy sources, global warming, and the environmental damage caused by fossil fuels. We have preferred renewable energy sources and made efforts to reduce our carbon footprint in nature.

Triton Hotel, Environmental Elements Planned to be Realized within the Scope of Sustainability:

• Investigating suitable studies that can be conducted on solar energy to benefit more from solar energy.
• Continuously including training for our personnel in the annual training plan to raise awareness and reduce energy and water consumption rates.
• Procuring eco-friendly and high energy-efficiency machinery, equipment, and consumables and ensuring its continuity.
• Including renewable energy sources in the new investment and repair-maintenance projects to be carried out in our facility regarding our energy use.
• Preventing the mixing of recyclable waste with domestic waste through effective waste management and training on waste reduction, and achieving zero waste

SOCIAL SUSTAINABILITY MANAGEMENT SYSTEM POLICIES
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Instruction No.: SYS.POL.02
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As Triton Hotel, while fulfilling our social responsibilities and embracing social sustainability, we do not deviate from our social sustainability policy based on the principles stated below.

• Employee Rights and Fairness: We respect the rights of our employees and support fair employment practices. We adopt the highest standards in matters of equal opportunities, fair wage policies, and occupational health and safety.
• Employee Development: We support the personal and professional development of our employees, enabling them to advance their careers. We help our employees maximize their potential through training programs and internal promotion opportunities.
• Community Engagement: We are conscious of our responsibilities towards our local communities. We take an active role in participating in social projects, supporting local development projects, and showing sensitivity to community needs.
• Customer Satisfaction: We aim to maximize guest satisfaction. We constantly strive to understand our guests’ expectations and provide them with the best service.
• Occupational Health and Safety: Employee health and safety is one of our highest priorities. We take necessary precautions to ensure safe working conditions in our workplaces, organize regular safety training, and establish emergency plans.
• Cultural Diversity: We support and respect employees from different cultures. We create a diverse and inclusive work environment, fostering an atmosphere where everyone can contribute.

CULTURAL SUSTAINABILITY MANAGEMENT SYSTEM POLICIES
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Instruction No.: SYS.POL.03
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As Triton Hotel, we welcome our guests with Turkish hospitality, adopting a “guest” rather than a “customer” mindset, and attend to all their issues throughout their vacation.

We are aware that the most important way to make a difference is by providing high-level guest satisfaction through quality services.

Our guests’ requests are important for us to provide quality service.

When we receive complaints from guests, we examine them objectively, meticulously, and carefully, and act in a solution-oriented manner.

We try to keep their satisfaction at the highest level while also introducing our own culture by offering special theme nights to our guests.

Our hotel respects the intellectual property rights of the local people. We utilize the authentic elements of traditional and contemporary local culture in our cuisine, design, and decoration.

As Triton Hotel, we provide access to information about nearby settlements, historical beauties, crafts, and archaeological remains through various communication channels for the sake of preserving and promoting our cultural heritage. We contribute to the global recognition and development of the region.

We inform Triton Hotel guests that:

• Taking any material from tourist and historical sites and removing it from the area is against the laws of the Republic of Turkey, so they should not take any historical object, even as a souvenir.
• Garbage should not be thrown in historical sites.
• Fires should not be lit in historical sites.
• No historical object/structure should be climbed or destroyed.
• Historical objects/structures should not be touched.
• No historical object or structure should be painted, written on, or defaced.
• Carrying large bags or backpacks in narrow and crowded places may cause an object to fall or scratch/ruin a fresco/mural.
• We inform our guests about transportation and entry related to tourist sites.
• Our hotel does not buy, sell, mediate the trade of, or display historical and archaeological artifacts.

Our hotel prioritizes the promotion and consumption of local products. In all its activities, it introduces innovative and creative practices to ensure sustainability in gastronomy.

HUMAN RIGHTS SUSTAINABILITY MANAGEMENT SYSTEM POLICIES

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Instruction No.: SYS.POL.04
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HUMAN RIGHTS SUSTAINABILITY POLICY

As Triton Hotel, while embracing full respect for human rights and working effectively for their protection, we do not deviate from our human rights sustainability policy based on the principles stated below.

• Fair Labor Practices: We provide fair and equal employment practices to all our employees. We prevent all forms of discrimination based on race, gender, sexual orientation, religion, disability, and other characteristics.
• Employee Rights: We respect employee rights, respect trade union rights, and apply occupational safety standards. We support our employees’ access to fair wages, working hours, and social benefits.
• Guest Privacy: We respect the privacy of our guests and securely protect their personal information. We continuously update and improve information security measures.
• Respect for Local Communities: We respect the local communities in which we operate and show sensitivity to their culture, values, and needs. We collaborate with our communities and aim to contribute to their development.
• Supply Chain Practices: We promote respect for human rights and fair labor practices in our supply chain. We expect our suppliers to adopt practices consistent with these values and collaborate with them on this matter.
• Training and Awareness: We raise awareness and educate our employees on human rights. We organize continuous training programs to increase awareness regarding compliance with human rights.

Children’s Rights

Children are a trust bequeathed to us by the future. Our primary responsibility is to recognize them as individuals, respect their rights, and supervise and protect them against all forms of psychological, physical, commercial, etc., exploitation.

The World Health Organization defines child abuse as follows: “All behaviors applied knowingly or unknowingly by an adult, society, or state that negatively affect a child’s health, physical, and psycho-social development constitute child maltreatment.”

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To ensure this:

• We do not allow the employment of child labor in our own institutions and expect the same sensitivity from all our business partners.
• We organize training sessions and support relevant projects to raise awareness about the protection of children’s rights.
• When we witness suspicious actions involving children, we first inform the hotel management, and when deemed necessary, we ask for help from official organizations.

As required by our Policy, we kindly request our valued guests and employees to:

• Not leave your young children (under 0-12 years old) alone in your room.
• Not entrust your children to foreign persons in the hotel and leave the hotel premises.
• Not allow the consumption of alcohol by your children under the age of 18.
• Respect children’s rights.
• Not engage in behaviors that constitute child neglect or abuse.
• Report individuals who exhibit behaviors contrary to children’s rights and abuse to the management.

Following reported complaints; law enforcement will be informed by the management, and the necessary legal procedures will be ensured.

According to national and international laws established for the protection of children’s rights, child abuse has criminal sanctions and imprisonment penalties.

Women’s Rights and Gender Equality

In our company, we are conscious that Human Rights, in fact, cover all individuals, including equal pay for equal work for men and women. We act with a policy supporting women’s Right to Work, Right to Equal Education, and Right to be Insured. Women’s Rights are rights that represent equality and freedom. A woman’s most fundamental right is to be free and to have equal rights with men. Every woman has the right to express her opinions and thoughts freely.

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We are always aware that these rights are the fundamental rights of every female employee and we support their presence in our institution.

• The most important protectors of women’s rights are women themselves. And for this, they need to know what their rights are. Based on this; we create training policies and support women’s participation and increased awareness.
• The most important protectors of women’s rights are women themselves. And for this, they need to know what their rights are. Based on this; we create training policies and support women’s participation and increased awareness.
• Men and women have equal rights. Our institution is aware that it is obliged to ensure that this equality is put into practice and supports the participation of women in the workforce across all departments.
• We do not allow any obstacles that may arise in front of women’s use and access to opportunities, resources, and services within our company.
• We make job assignments based on the principle of equality.
• We create a working environment and practices that protect the work-life balance.
• Necessary support is provided, and opportunities are offered for women to be in the company management.
• We do not allow women to be subjected to exploitation, harassment, discrimination, coercion, defamation, etc., in any way. We are aware that we must always stand by women for the protection of women’s rights and the prevention of violence against women. Our company acts with this awareness in all its plans to ideally implement gender equality.

CHILD RIGHTS POLICY
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Instruction No.: POL.23
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Child Protection and Anti-Abuse Policy

Children are entrusted to us as the inheritors of the future. Recognizing them as individuals, respecting their rights, and monitoring and protecting them against all forms of psychological, physical, commercial, and other exploitation is our primary responsibility.

The World Health Organization (WHO) defines child abuse as: “All behaviors knowingly or unknowingly applied by an adult, a community, or a state that negatively affect a child’s health, physical, and psychosocial development constitute child mistreatment.”

To ensure this:

• We do not allow the employment of child labor in our own establishments and expect the same sensitivity from all our business partners.

• We organize training sessions and support related projects to raise awareness regarding the protection of child rights.

• When we witness suspicious actions involving children, we first inform the hotel management and seek assistance from official institutions when deemed necessary.

In accordance with our policy, we kindly ask our valued guests and employees to:

• Not leave your young children (under 12 years of age) alone in your room.

• Not entrust your children to strangers at the hotel and not leave the hotel premises.

• Not permit the consumption of alcohol by your children under the age of 18.

• Respect child rights.

• Refrain from behaviors that constitute child neglect or abuse.

• Report any persons exhibiting behaviors contrary to child rights and against child abuse to the management.

Following the reported complaints, security forces will be informed by the management, and the necessary legal procedures will be implemented.

In accordance with national and international laws established for the protection of child rights, child abuse carries penal sanctions and imprisonment.

Triton Hotel Child Abuse Prevention Instruction

PURPOSE To increase the level of awareness regarding child abuse at Triton Hotel and to determine the activities to be carried out for the protection of children from abuse.

SCOPE This instruction covers all situations concerning guests under the age of 18 staying at our hotel.

DEFINITIONS

• Child Abuse: Any act to which a child in the 0-18 age group is subjected, knowingly or unknowingly, by an adult, a community, or a state, that negatively affects the child’s health, physical development, or psycho-social development.

• Physical Abuse: Non-accidental injury and bruising/harm caused to the child by an adult.

• Sexual Abuse: Using the child for sexual arousal and gratification, forcing them into prostitution, or using them as a sexual object in various crimes such as pornography.

• Emotional Abuse: Causing psychological damage to the child by depriving them of the interest, love, and care they require.

• Economic Exploitation: The desire of the person responsible for the child’s care to view the child as a source of material income and to gain financial profit from the child.

RESPONSIBILITY All departments are responsible for the implementation of this instruction. Additionally, Security Guards are responsible for implementing the visitor instruction concerning incoming visitors, with the knowledge of the Security and Administrative Affairs Chief.

INSTRUCTION FLOW

Human Resources

• Human Resources shall plan training on “Child Rights Protection” at least once a year.

Front Office

• Pursuant to Article 2 of the Identity Reporting Law No. 1774, copies of the identities or passports of all guests staying at our hotel are taken, and their arrival and departure records are forwarded to law enforcement or kept ready for their inspection.

The aforementioned records are also applicable to child guests. If a suspicious situation is noticed regarding the identity documents or passports of children brought by domestic or foreign guests during check-in (e.g., fake document, fake passport, surname or photo mismatch, etc.), the Front Office Manager must be informed, and follow-up will be ensured. The Hotel General Manager will also be notified immediately about the suspicious situation, and the accompanying guest will be required to provide more detailed information about the child, if deemed necessary.

• The Front Office Manager will be notified if a reservation or room entry is noticed with a child under 18 years of age who is not a family member or does not share the same surname.

• If an unusual situation is noticed in the appearance, clothing, or behavior of guests arriving with a child under 18 during check-in, the Front Office Manager and the Security Manager will be informed first, and these guests will be monitored throughout their stay.

• The accommodation of child visitors is only valid when they are staying in the same room as at least one adult. Guests staying at the hotel are forbidden from accepting visitors, even if they are children, without the knowledge of the hotel management.

All Departments

If any of the situations listed below are noticed in any area within the hotel (guest rooms, all general areas, mini/teenage clubs) involving guests under the age of 18, the Department Supervisor—or, if they cannot be reached, the Security Manager—must be notified without delay:

• Physical and verbal violence / abuse (abuse may be carried out by the parents, other family members, a hotel employee, a caretaker, or another guest).

• Children being locked in the room or kept in the room for an excessively long period.

• Making children do the work of adults or forcing them to do tasks without considering special conditions.

• Sexual abuse, pornography.

• Forcing them into prostitution.

• Leaving them alone on the premises without their parent or guardian.

• Immediately report the situation to your direct supervisor, or to the Security Manager if your supervisor is unreachable, if you notice other older people waiting and observing outside a room door until the person entering leaves, or if constant entry and exit of different people into a room draws your attention.

• It is forbidden to touch or kiss Turkish or foreign children and babies inside the hotel without the consent of their parents. Even though touching children with affection may be considered normal in Turkish culture, touching/kissing children is often frowned upon in many cultures. These actions, performed with good intentions, may lead to misunderstandings.

• Children under the age of 4 will be accepted into the Mini Club only when accompanied by their parents. Complete registration procedures must be carried out for all children entering the Mini Club, and signatures must be obtained from their parents.

• In the Mini Club, children may be taken to the restroom by female Mini Club staff.

• Children participate in activities outside the hotel (excursions, etc.) from the Mini and Teenage Clubs under the supervision of their parents or with their written consent.

• The use of alcohol, cigarettes, etc., is prohibited in front of children in the Mini Club.

• Staff must not get undressed or dressed in front of children in the Mini Club.

• Children’s freedom to choose and request must be respected in the Mini Club (pressure cannot be applied to children who do not want to participate in an activity, do not want to go on stage for a show, are shy to receive a certificate, or do not want to enter the Mini/Maxi or Teenage Club).

• Staff must use initiative and intervene in health-related decisions for children in the Mini and Maxi Clubs when necessary (e.g., allergic reactions, choking hazards, etc.).

• If guests who are not accompanied by a child enter the Mini Club and exhibit suspicious behavior, report the situation to your direct supervisor, or to the Security Manager if your supervisor is unreachable.

• Children’s physical conditions, disabilities, etc., must not be made the subject of ridicule or jokes. Psychological pressure must be prevented.

• Disabled children must be treated with extra care. Efforts must be made to ensure maximum adaptation and inclusion.

• Children must not be addressed with nicknames.

• Massage services are not provided to guests under the age of 18 at the Spa center.

• Guests who exhibit uncooperative behavior and insist on causing disturbance, despite warnings from the hotel management, will be removed from the hotel or reported to judicial authorities, based on the severity of the situation and with the approval of the General Manager.

Related Documents and Legal Obligation

TURKISH PENAL CODE (TCK) ARTICLE 278: Obligation to Report a Crime

Every citizen is obligated to report the crime of abuse being committed against a child.

Article 278 – (1) A person who fails to report an offense being committed to the competent authorities shall be penalized with imprisonment for up to one year.

WOMEN’S RIGHTS AND GENDER EQUALITY POLICY
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Instruction No.: POL.24
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Women’s Rights and Gender Equality Policy

At our company, we are conscious that Human Rights encompass all individuals, particularly in terms of equal pay for equal work between women and men. We operate with a policy that upholds women’s right to work, their right to equal education, and their right to social security coverage. Women’s Rights are rights that represent equality and freedom. A woman’s most fundamental right is to be free and to have equal rights with men. Every woman has the right to express her ideas and opinions freely.

We are always aware that these rights are the fundamental rights of every female employee, and we support their presence within our organization.

• Women themselves are the most important protectors of women’s rights. Therefore, they need to know what their rights are. Based on this, we establish training policies and support the participation of women and the increase of awareness.

• Women and men have equal rights. Our institution is aware of its obligation to ensure that this equality is put into practice and supports the participation of women in the workforce across all its departments.

• We do not allow any obstacles to arise that may prevent women from utilizing and accessing opportunities, resources, and services within our company.

• We assign duties while observing the principle of equality.

• We create working environments and practices that protect the work-family life balance.

• Necessary support is provided, and opportunities are offered for women to be included in company management.

• We do not permit women to be exposed to exploitation, harassment, discrimination, coercion, slander, or similar situations in any way. We are aware that we must always stand by women in protecting their rights and preventing violence against women. Our company acts with this awareness in all its plans to ideally implement gender equality.

ANTI-ABUSE, HARASSMENT, AND EXPLOITATION POLICY
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Instruction No.: POL.24 .01
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Policy on Abuse, Harassment, and Exploitation

Policy and Commitment:

• Triton Hotel informs all its employees about its zero-tolerance principle against abuse, harassment, and exploitation. The hotel is committed to implementing serious sanctions in the event of any violation.

Training Programs:

• Regular training programs are offered to employees, aiming to raise awareness on issues of abuse, harassment, and exploitation. These programs are designed to help employees understand their rights, boundaries, and the complaint reporting procedures.

Complaint Reporting Methods:

• Triton Hotel provides a safe and confidential complaint mechanism for employees to report situations of abuse, harassment, or exploitation. Complaints are meticulously investigated and addressed promptly.

Confidentiality and Security:

• The complaint processes are based on the principle of protecting the confidentiality of the participants. Information related to abuse or harassment is managed in accordance with legal requirements.

Sanctions:

• Serious sanctions are applied against individuals found to be involved in situations of abuse, harassment, or exploitation. These sanctions are determined in accordance with disciplinary procedures and local legal regulations.

Corporate Support Services:

• To provide support to victims, Triton Hotel collaborates with specialized counselors and support organizations. Necessary steps are taken to protect the rights of victims and support their recovery.

PROTECTION OF VULNERABLE GROUPS POLICY
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Instruction No.: POL.25
Page No: Page 1 / 1
Publication Date: 13.10.2025
Revision No.: 00
Revision Date:
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Protection of Vulnerable Groups Policy

Triton Hotel is committed to the protection of vulnerable groups. This policy explains the hotel’s commitment to the protection of vulnerable groups and states the hotel’s obligation to not discriminate against these groups, treat them with respect, and provide them with a safe environment.

Vulnerable groups are individuals who are more susceptible to discrimination and violence, including the elderly, children, disabled persons, women, ethnic minorities, and other groups. Triton Hotel will fulfill its commitment to the protection of these groups as follows:

Methods to be Implemented for the Protection of Vulnerable Groups:

• The hotel will ensure the rights and safety of vulnerable groups.

• The hotel will prevent discrimination and violence against vulnerable groups.

• The hotel will provide support and assistance to vulnerable groups.

Objectives to be Achieved for the Protection of Vulnerable Groups:

• To improve the quality of life of vulnerable groups.

• To increase the social and economic participation of vulnerable groups.

• To ensure the protection of vulnerable groups from violence and discrimination.

Principles to be Adhered to for the Protection of Vulnerable Groups:

• Justice

• Equality

• Human Rights

Action Plan to be Implemented for the Protection of Vulnerable Groups:

• The hotel will take necessary measures to protect the rights and safety of vulnerable groups.

• The hotel will work to prevent discrimination and violence against vulnerable groups.

• The hotel will provide support and assistance to vulnerable groups.

Bu metnin İngilizce çevirisi aşağıdadır:

Evaluation, Child Labor Commitment, and Definitions (Cont.)

The Following Evaluations Will Be Carried Out for the Protection of Vulnerable Groups:

• The hotel will continuously improve the methods it applies to protect the rights and safety of vulnerable groups.

• The hotel will continuously improve its efforts to prevent discrimination and violence against vulnerable groups.

• The hotel will continuously improve its work to provide support and assistance to vulnerable groups.

Triton Hotel is determined to implement this policy for the protection of vulnerable groups and will work to safeguard their rights and safety.

Child Labor Commitment

Triton Hotel is committed to preventing child labor and pledges to:

• Not hire or employ any child under the age of 18.

• Verify that all its employees are of legal working age.

• Believes that employing child labor is illegal and harmful.

• Initiate the necessary legal proceedings if child labor is detected.

• Organize training and other activities to raise awareness regarding child labor.

The hotel is committed to not employing child labor and will work to fulfill these commitments.

Definitions of Abuse and Harassment

• Abuse is the misuse of another person for one’s own gain.

• Harassment is an individual engaging in aggressive or malicious behavior toward another person.

Abuse and harassment can be physical, emotional, sexual, or financial.

• Physical abuse means a person hitting, pushing, kicking, or otherwise causing physical harm to another person.

• Emotional abuse means a person demeaning, threatening, controlling, or acting intimidatingly toward another person.

• Sexual abuse means a person forcing another person into sexual activity.

• Financial abuse means a person taking another person’s money, refusing to give them money, or controlling them with money.

• Bu metnin İngilizce çevirisi aşağıdadır:

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·         Impact of Abuse and Harassment & Hotel Complaint Mechanism

• Abuse and harassment can affect people of any age, gender, and social status. Abuse and harassment can lead to serious physical and emotional scars. Individuals who are subjected to abuse and harassment may experience problems such as depression, anxiety, post-traumatic stress disorder, substance addiction, and suicide.

• Abuse and harassment are a crime. Persons who have been subjected to abuse and harassment can apply to the police, the prosecutor’s office, or a relief organization for help.

·         Hotel Harassment Complaint Mechanism

• The hotel is committed to protecting all its employees from harassment. Harassment is defined as any behavior that demeans or harms the dignity of any employee. This may include physical, verbal, emotional, or sexual harassment.

• The hotel offers a complaint mechanism that will handle harassment complaints in a confidential and respectful manner. The complainant may file a complaint with the hotel’s Human Resources department or any manager. The complainant may submit their complaint either in writing or verbally.

• The hotel will evaluate the complaint immediately and take the necessary measures. The complaint will be handled in accordance with the hotel’s code of ethics and policies. The complaint will be evaluated in a fair and objective

• The hotel will keep harassment-related complaints confidential. The complainant’s identity will not be disclosed to any person outside the hotel.

• The hotel takes a series of measures to prevent harassment-related complaints. These measures include publishing the hotel’s code of ethics and policies, providing training to employees on sexual harassment, and ensuring a way for employees to report

• The hotel is committed to protecting all its employees from harassment. The hotel offers a complaint mechanism that will handle harassment complaints in a confidential and respectful manner. The hotel takes a series of measures to prevent harassment-related complaints.

Efforts to Prevent Harassment of the Local Community

The hotel carries out the following activities to prevent the local population from being subjected to harassment:

• Ensuring hotel employees receive training on harassment and abuse.

• Carrying out activities to raise awareness about harassment and abuse within the hotel.

• Establishing complaint mechanisms concerning harassment and abuse within the hotel.

• Ensuring the rapid and effective investigation of harassment and abuse cases.

• Providing support to victims in cases of harassment and abuse.

Through these efforts, the hotel aims to prevent the local population from being subjected to harassment and to create a safe environment within the hotel premises.

PROTECTION POLICY AGAINST SEXUAL AND OTHER FORMS OF HARASSMENT
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Instruction No.: POL.25.01
Page No: Page 1 / 1
Publication Date: 13.10.2025
Revision No.: 00
Revision Date:
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Anti-Harassment and Discrimination Policy

As Triton Hotel, we adopt a policy that prioritizes the safety of our employees and all our stakeholders. With a principle of zero tolerance against sexual and other types of harassment, we are committed to preventing discrimination, ensuring a safe working environment, and protecting the rights of all individuals.

Education and Awareness Programs:

• Triton Hotel provides training to all employees on sexual and other types of harassment. These programs encourage employees to understand their rights and boundaries, recognize harassing behaviors, and report them.

Transparent and Secure Communication:

• We encourage open communication among our employees. We establish a transparent communication mechanism where concerns regarding harassment or uncomfortable behaviors can be expressed in a secure environment.

Internal Audit and Review Processes:

• Triton Hotel regularly conducts assessments through internal audit and review processes to detect and prevent harassment and discrimination in the work environment.

Rapid and Effective Intervention:

• Reports of harassment or disturbing behavior are addressed quickly and effectively. We intervene with established procedures for investigating allegations and taking appropriate measures.

Victim Support Services:

• We offer victim support services to protect and support those who have been affected. We collaborate with experts to provide counseling and support to employees in need.

Confidentiality and Security:

• We protect the confidentiality of information related to harassment complaints. Information concerning complaints that are investigated and addressed is managed in accordance with legal requirements.